VR Technician AI Communication Skills
A soft-skills training module using AI-driven avatars to help technicians practice customer communication and service scenarios.
The Challenge
Technical skills are not enough; technicians often struggle with customer interaction. Role-playing with human trainers is resource-intensive and not scalable.
The Solution
We integrated conversational AI into a VR environment, allowing technicians to interact with virtual customers who respond dynamically to their questions and tone, providing a safe space to improve communication skills.